Shipping policy
ORDER PROCESSING
Please allow a maximum of 5 business days to process your order. Expect an email confirmation within 5 business days to let you know your order processing is complete and is on the way.
ORDER SHIPPING
Okinawa Life is currently offering free shipping on all orders as part of the online store’s Grand Open Celebration 23rd September 2025 – 10th January 2025.
We offer domestic shipping within Japan and international shipping to the following countries:
Belgium
Canada
Czechia
Denmark
Finland
France
Germany
Hong Kong
Ireland
Israel
Italy
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
South Korea
Spain
Sweden
Switzerland
United Kingdom
United States - Online Services, Digital Products, and Post Card Club Only until further notice. Unfortunately, Okinawa Life is not currently able to ship physical product orders to the United States due to the U.S. government announced suspension of “de minimis exemptions” for all countries announced 30th July 2025. Okinawa Life physical product exports from Okinawa to The U.S. are restricted until further notice. We appreciate your understanding.
For orders shipped within Japan, please allow an average of 14 business days for delivery.
For orders shipped outside of Japan, please allow an average of 30 business days for delivery.
Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Okinawa Life is not responsible for these charges if they are applied and are your individual responsibility as the customer.
If you would like to request delivery from a particular mail service and are willing to pay for this additional service, including shipping options that include shipping insurance, please contact us before placing your product order via email at okinawa.life.business@gmail.com
REFUNDS, RETURNS AND EXCHANGES
For details please see our Returns Policy at
https://okinawalifeofficial.com/policies/refund-policy
If you have any further questions, please don't hesitate to contact us at okinawa.life.business@gmail.com